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Merchant Support Advisor (Remote – Canada) at Shopify Full Time NEW
Shopify is hiring a Merchant Support Advisor for a remote position based in Canada. This role sits within Shopify’s Support organisation, helping merchants resolve technical and operational issues across chat, messaging, and phone. It is a current opening listed on Shopify’s official careers site at the time of review.
Quick job overview
| Job title | Merchant Support Advisor, Canada |
| Employer | Shopify |
| Location | Remote — Canada |
| Team | Support |
| Work model | Remote (Canada-based) |
| Salary | Not specified by the employer |
| Visa / work authorization | Not specified by the employer |
| Official application link | Apply on Shopify Careers |
| Job reference | 40a2419d-fc9a-4d3e-af04-01249edd4e44 |
| Last verified | 12 May 2026 |
About the employer
Shopify is a global commerce platform headquartered in Canada. According to the company’s own description on its careers site, Shopify employs more than 8,000 people and powers stores for millions of merchants across 175 countries. The company operates a “Digital by Design” working model, meaning most roles are remote-first with periodic in-person gatherings.
What this role involves
- Supporting Shopify merchants through chat, messaging, and phone channels.
- Troubleshooting technical problems and making quick decisions on next steps.
- Working alongside teammates to share solutions and improve overall team expertise.
- Using AI-powered tools to improve problem solving and refine internal knowledge resources.
- Contributing to Shopify’s help documentation using a knowledge-centered service approach.
- Adapting across different Shopify products and channels as merchant needs shift.
The job description notes that the role requires availability for shifts starting between 7–11 AM local time and the flexibility to work weekends.
Required skills and qualifications
- Previous experience training, mentoring, or leading peers (such as team lead or subject-matter expert).
- Background in a contact centre or technical support environment; experience supporting entrepreneurs or small businesses is highlighted as a plus.
- Strong technical troubleshooting skills; relevant certifications are considered a benefit.
- Hands-on experience using AI tools in a work setting.
- Strong written and spoken English with the ability to adjust tone to different audiences.
- Comfort moving quickly between new tools and workflows.
- Ability to maintain high typing speed and accuracy.
- Flexibility to work shift patterns that cover merchants around the clock.
Salary, benefits, and relocation support
Shopify has not published a salary range, benefits package, or relocation support details on the public job posting for this role. We do not infer pay from market data. If compensation matters to your decision, ask the Shopify recruiter directly during the screening stage.
Work permit and visa note
The official listing does not state visa sponsorship or work-permit support. The posting is labelled “Remote — Canada”, which typically implies that applicants need to already be eligible to work in Canada. JobsRivo does not claim any sponsorship for this role; check directly with Shopify’s recruitment team for current eligibility requirements.
Who this role may suit
This position may suit experienced customer support or technical support professionals based in Canada who are comfortable with shift work, enjoy troubleshooting, and want to work in a fast-paced remote environment with modern AI tooling.
How to apply officially
Applications are accepted only through Shopify’s official careers site. Use the “Apply Now” button on the job page:
https://www.shopify.com/careers/merchant-support-advisor-canada_40a2419d-fc9a-4d3e-af04-01249edd4e44
Required documents
Shopify’s standard process typically requires an up-to-date CV/resume submitted through its careers portal. Specific document requirements beyond this are not listed publicly for this role.
FAQs
Is this role fully remote?
Yes. Shopify lists the role as “Remote — Canada” on its official careers site.
Does Shopify state a salary for this position?
No. The public posting does not include a salary figure.
Does the listing confirm visa sponsorship?
No. The job description does not mention visa or work-permit sponsorship.
Will there be shift work?
Yes. Shopify states that shifts start between 7–11 AM local time and that weekend availability is required.
Relevant internal links
- Canada jobs on JobsRivo
- IT & Technology jobs
- How JobsRivo verifies job listings
- How to Build a Resume That Gets You Interviews Abroad (2026 Guide)
- How to Apply for Jobs Without a Visa: Remote & Freelance Jobs Guide (2026)
- Top 20 Interview Questions + Best Sample Answers (2026)
- Browse all verified international jobs
Disclaimer
JobsRivo is an independent job listing portal and is not the employer. Applicants should apply only through the official employer website. JobsRivo does not charge fees, process visas, or guarantee job offers.
Quick role overview
- Role: Merchant Support Advisor (Remote – Canada) at Shopify
- Employer: Shopify
- Location: Remote — Canada
- Type: Full Time
Why this opportunity may matter for overseas applicants
Roles like this in Remote — Canada are often relevant to overseas applicants because the employer publishes a verifiable hiring channel and, where applicable, supports a recognised work-permit route. Reading the official posting, checking the employer’s career page and confirming the visa pathway are the safest way to evaluate fit.
Who should apply
This listing is most relevant to candidates who already meet the employer’s stated qualifications, can legally relocate or already hold the right to work, and can supply the documents named on the official application page. Applicants who do not match the listed requirements should not apply, as overseas employers rarely waive core criteria.
Required qualifications and experience
Refer to the Job Description & Responsibilities and Requirements sections above for the employer’s exact criteria. JobsRivo does not add or relax requirements. If a requirement is not listed there, treat it as not confirmed.
Country & work-permit context
Country of work: Remote — Canada. Always confirm current rules on the official immigration website of the destination country before paying any fee or booking travel.
Related guides: Visa sponsorship explained · Work-permit document checklist · Scam alerts.
Application & verification source
- Apply via: Official application link
- Editorial check: JobsRivo confirms the employer name, location and an official application channel before publishing.
Scam-prevention checklist
- JobsRivo never asks for payment to apply, shortlist, or sponsor any candidate.
- A real employer will not ask for visa fees, “processing fees”, or training fees before an interview.
- Confirm the email domain matches the employer’s official website.
- Cross-check the employer on the destination country’s official sponsor / licensed-employer register where one exists.
- Never share passport scans, bank details, or pay any deposit to a private individual.
- If something feels off, see Scam alerts and report it to us via Contact.
Editorial review note
This page was reviewed by the JobsRivo editorial team on May 2026. We re-check active listings on a rolling basis. If you spot outdated information, please tell us so we can re-verify.
JobsRivo is not the employer
JobsRivo is an independent jobs publisher. We are not the employer for this role, we are not a recruitment agency, and we never charge applicants any fee. All hiring decisions, offers, contracts and visa sponsorship are issued by the employer named on this page.
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Read the JobsRivo blog for application tips, country guides and CV templates.
Expiry & freshness
This listing is scheduled to expire on June 11, 2026. After that date the employer’s application channel may close. If you arrive after expiry, browse current openings.
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